One of the traps of the restaurant business is measuring performance in “covers.” In laymen’s terms, this means grading your night’s...

You can look at this brief summary as three monodramas – one table, three perspectives, all interrelated. We’ll start with the host, move...

Running a small business, you must obey certain rules and regulations. Added to which are social norms that will promote the strength and...

It’s the end of the shift. You’re outside having a smoke. Or a drink. Or both. You survived a stellar night. Unbelievable numbers! And...